Terms and Conditions
GENERAL TERMS AND CONDITIONS
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All prices are in Australian dollars (AUD),including GST, and are subject to change without notice.
Tour type and times can be affected by tidal variations; are weather dependent and approximate and subject to change without notice. The type of vessel described in a tour is a guide only. Vessels may be substituted from time to time; maximum passenger numbers for any tour may vary from time to time. Tour itineraries may vary from those published.
Please advise office staff and crew at time of tour if you do not want your image used on Coral Bay Ecotours social media pages.
Coral Bay Ecotours reserve the right to cancel or alter tours without notice. Cancellations may be on the day of the tour, and can be due to weather conditions, mechanical issues, late passenger cancellations affecting minimum numbers, low passenger numbers, safety of guests or any other unforeseen event. Any additional expense will be at the passenger's cost.
Minimum numbers are required for each tour to commence. In the event of minimum tour numbers preventing tour departure, Coral Bay Ecotours will endeavour to transfer the passenger to another tour date where space is available and tours are confirmed. If a transfer is not possible, a full refund of the tour cost will be given.
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Coral Bay Ecotours reserves the right to refuse entry into the water to any passenger whom the skipper believes does not have the required swimming ability, is a potential danger to either themselves, other guests or crew, or who has transgressed tour rules and conditions (as advised prior to tour departure).
Coral Bay Ecotours does not guarantee wildlife sightings or interactions on any tour at any time. Wildlife is, by its very nature, 'wild' and marine life exists without constraints on their behaviour, therefore no guarantee of sightings can be provided.
Coral Bay Ecotours will not allow entry into the water of any passenger with any animal if human presence in the water will disturb or alter marine life natural behaviour.
Smoking is not allowed on boats
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Coral Bay Ecotours is not responsible for loss or damage of passenger luggage, personal effects or equipment. Coral Bay Ecotours is not responsible for injury or death of any passenger during embarkation, carriage or disembarkation from any vehicle or vessel.
Coral Bay Ecotours strongly recommends passengers obtain travel insurance prior to undertaking any tour.
If passengers have allergies or medical history that requires appropriate medication, please bring them on board. This includes asthma puffers, Epi pen and etc. Failure to do may result in us denying the passengers on board the morning of the tour.
It is advised that passengers wishing to participate in Marine Ecotour, Whale Shark tours and Humpback Whale tours should be competent swimmers.
COVID/GENERAL CANCELLATION POLICY
Coral Bay Ecotours advises that you provide enough time in Coral Bay to allow for tour cancellations due to unforeseen circumstances.
Should the booking be cancelled by the passenger for any reason (final payment not received, illness, deposit not received in a timely manner) the original tour costs may no longer apply.
In the event of tour cancellation by the passenger, the following terms and conditions apply:
· Once a booking is confirmed a cancellation fee of 25% of total tour cost applies
· Passenger Provides less than 7 days' notice - 100% of total tour cost applies
In the event a passenger wishes to transfer their booking to another date through no fault of Coral Bay Ecotours the following terms and conditions apply;
· Passenger provides 2 - 4 days’ notice - 25% of total tour cost applies
· Passenger provides less than 48 hrs notice - 50% of total tour cost applies
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If a tour is cancelled due to a change in government regulations, as a directive for an external governing body, as a matter of public safety or in extenuating circumstances such as COVID19 health crisis, Coral Bay Ecotours reserves the right to retain 25% of the total tour cost as an administration fee.
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Coral Bay Ecotours highly recommends to get Travel Insurance. It is important to have adequate insurance which will cover cancellation costs from the date of booking.​
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GIFT VOUCHER:​
-Gift vouchers are valid for a period of 3 years from the Issue Date.
-Left over funds can only be redeemed for another Tour, not refundable for cash.
-The gift voucher is partially redeemable. Within the validity period it can be used to make any number of separate bookings up to the value of the voucher.
-If tour selected is above the value of the voucher, the recipient needs to pay the difference.
-Vouchers must be redeemed in full within the validity period; any unused balance will not be refunded or credited on expiry.
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BOOKING FEE, DEPOSIT AND REFUND POLICY:
-A minimum 25% of the order needs to be paid as a deposit to confirm the booking. The balance of the booking needs to be paid 5 days prior to tour date.
-Online booking fees and Credit card surcharges are non-refundable. This applies even if the tour is cancelled by Coral Bay Ecotours due to unforeseen circumstances.
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-To avoid online booking fees and CC surcharges, you can book over the phone.
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CHILD / INFANT POLICY
Child passengers are defined as being an age of 6 years old to 16 years old. 17 year old passengers are defined as adults. Family prices refer to 2 adults and 2 children between 6 and 16 years old. Children 5 years and under at the time of tour are Free of Charge (FOC) EXCEPT when swimming with whale sharks or humpback whales. In these cases, the child will be charged at child prices. All minors must be accompanied by parents or guardians AT ALL TIMES who are entirely responsible for their care. Children must not be left unattended by parents or guardians on any tour boat or whilst in the water at any time.
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All infants are allowed to join the reef snorkels on all tours with no extra charge.
Infants who wants to swim with Whale Sharks, Manta Rays and Humpback Whales will be charged as Child. Please book as child instead of infant to avoid missing out as these tours have very limited seats.
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CHILD SUPERVISION POLICY
An adult must accompany any passenger under the age of 15 at all times, this includes all in-water activities. Children under the age of 15 are not permitted to be left on the vessel unaccompanied, this includes when an in-water activity is taking place. Adults are to to take turns in the water if a minor wishes to remain on-board.
WHALE SHARK SAFARI - NO SIGHTING POLICY
Coral Bay Ecotours does not offer non-sighting repeat vouchers or refunds for this tour.
HUMPBACK WHALE SAFARI - NO SWIM POLICY
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In the event that an in-water interaction is not possible on the day of the tour, Interaction swimmers will be refunded from the interaction price to the ‘Wildlife swimmer’ price. Coral Bay Ecotours does not offer non-sighting repeat vouchers for this tour.
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Please note no refund will be offered if no sighting while in the water occurs.
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Swim with Whale Shark is also considered as in-water interaction and no refund will be offered.
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NO Camera Policy:
Passengers are not permitted to take any cameras or filming equipment in the water for in-water interactions with the Humpback Whales. This is for safety reasons, to ensure all passengers can focus on the interaction and listening to their crew for instructions without the distraction of cameras. Cameras are still permitted during all other times of the tour.